CISA DOMAIN 4: INFORMATION SYSTEMS OPERATIONS, MAINTENANCE AND SERVICE MANAGEMENT

Trainers
Lucy Mawutor Dzoagbe |
Yao Agbley |
Kobina Nkum Akwa |

Information systems operations and business resilience are important to provide assurance to users as well as management that the expected level of service will be delivered. Service level expectations are derived from the organization’s business objectives. IT service delivery includes IS operations, IT services and management of IS and the groups responsible for supporting them. Disruptions are also an often unavoidable factor of doing business. Preparation is key to being able to continue business operations while protecting people, assets and reputation. Employing business resiliency tactics helps organizations address these issues and limit the impact

Course Information

Objectives

Within this domain an IS auditor should be able to:

• Evaluate the organization’s ability to continue business operations.

• Evaluate whether IT service management practices align with business requirements.

• Conduct periodic review of information systems and enterprise architecture.

• Evaluate IT operations to determine whether they are controlled effectively and continue to support the organization’s objectives.

• Evaluate IT maintenance practices to determine whether they are controlled effectively and continue to support the organization’s objectives.

• Evaluate database management practices.

• Evaluate data governance policies and practices.

• Evaluate problem and incident management policies and practices.

• Evaluate change, configuration, release, and patch management policies and practices.

• Evaluate end-user computing to determine whether the processes are effectively controlled.

• Evaluate policies and practices related to asset lifecycle management.

Topics

Information System Operations:

• Computer Hardware Components and Architectures

• IT Asset Management

• System Interfaces

• End-User Computing

• Data Governance

• Systems Performance Management

• Problem and Incident Management

• Change, Configuration, Release, and Patch Management

• IT Service Level Management

• Database Management

Business Resilience

• Business Impact Analysis (BIA)

• System Resiliency

• Data Backup, Storage, and Restoration

• Business Continuity Plan (BCP)

• Disaster Recovery Plans (DRPs)

Click on the link below to access the training materials:

Course Content

Methodolody

Collaborative, enriching virtual sessions, led by world class instructors which will include the following:

Quizes
Assesments
Forums
Chats

Duration:

15 hour for 3 days

Delivery Days:

Weekends

Resources

Coach:

Mr Kobina Nkum Akwa (ISACA Accredited Trainer - FCCA/CISA/CISM/CGEIT/CRISC)

Technical Help Desk:

Name:Nii Aboni Tackie

Email: niiat@aiti-kace.com.gh

Course Managers:

Name: Gabriel Dwumah

Email: gabrieldw@aiti-kace.com.gh

Name: Lucy Mawutor Dzoagbe

Email: lucydz@aiti-kace.com.gh